At GRABBIN INDIA, we are committed to ensuring a seamless shopping experience for our customers. Please read our return policy for ladies’ garments carefully before making a purchase.
Return Eligibility
1. Return Window: Items are eligible for return within 3 days from the date of delivery. Returns requested after 3 days will not be accepted.
2. Condition of Items:
a) Items must be unused, unworn, and unwashed.
b) All tags, labels, and original packaging must be intact.
c) The product must be in its original condition without any signs of damage or alteration.
3. Non-Returnable Items:
Customized or personalized Items marked as “Final Sale” or “Non-Returnable” on the product page.
How to Initiate a Return
1. Step 1: Login to your account on grabbinindia.com and navigate to the “My Orders” section.
2. Step 2: Select the item you wish to return and click on the “Request Return” button.
3. Step 3: Fill out the return form with the required details.
4. Step 4: Once approved, you will receive a confirmation email with a return shipping label (if applicable).
Return Process
Inspection:
Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria.
Refund Method:
Refunds will be processed to your original payment method within 5-7 business days after approval. Shipping fees and COD charges (if any) are non-refundable. Make sure its in mint condition when you send it back.
Your safety:
Rest assured your safety is our top priority. We will never ask for sensitive details like card no or password.
Disputes:
For any disputes, legal matters, or issues, the jurisdiction is Delhi. Focus on Fashion & let us handle the legal stuff.
Exchange Option:
Exchanges can be requested for the same item in a different size or colour, subject to availability. Once we receive your request, our team will review it within 48 to 72 working hours. If approved, our courier will pick up the product in one or two working days. We will exchange the product for your chosen replacement.
Return Shipping
Prepaid Returns:
If the return is due to a defect or error on our part, we will provide a prepaid shipping label.
Customer-Paid Returns:
For other reasons, customers are responsible for return shipping costs.
Reverse Pick up Facility
We offer reverse pick up facility in more pin codes. If not available, we will guide you how to self-ship the product. Use speed post for self-return.
Cancellation
Need to cancel:
Your order simply visit our website or reply with cancel to your confirmation message on whatsapp.
Additional Notes
1. Items returned without prior authorization will not be accepted.
2. In case of any disputes, our decision regarding the return will be final.
3. GRABBIN INDIA reserves the right to amend this policy at any time without prior notice. For further assistance, contact our customer support team at grabbinindia2024@gmail.com or customer service number 7827476368.
International Orders & Shipping
We are thrilled to offer our products to customers around the world! For international orders, please note that the shipping charges will be calculated at checkout based on the destination country and the weight of the items you order.
Shipping Charges:
All courier charges for international deliveries will be borne by the customer. The shipping costs will be added during the checkout process, and you will be able to review the total charges before completing your purchase.
We strive to ensure a smooth shopping experience, so if you have any questions regarding international shipping or need assistance with your order, please feel free to contact our customer support team.
Thank you for shopping with us!
Important Notice: Product Verification upon Delivery
At GRABBIN INDIA, we are committed to delivering the correct product to every customer. To ensure that any discrepancies are quickly and effectively addressed, we ask that you follow the steps below when receiving your order:
1. Inspect Your Parcel immediately
upon receiving your order, please inspect the packaging and product carefully before opening.
2. Record a Video
we kindly ask that you record a video from the moment you begin opening your parcel. This video should capture the condition of the packaging and the product inside. This will serve as proof in case of any issues with your order.
3. In Case of Discrepancies
If you receive the wrong item, damaged goods, or there is any issue with your order, please contact us within 24 hours of receiving the parcel. Ensure you share the video you recorded along with your complaint, as it will be necessary for us to process your request.
Why This is Important:
To ensure the integrity of our service, we are unable to accept returns or exchanges for incorrect or damaged items unless a video documenting the issue is provided. This step helps us identify and resolve the issue swiftly and fairly.
Thank you for your cooperation and understanding!
